Job Description:

You could be the one who changes everything for our 26 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Job Responsibilities:

Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
May coordinate member transportation and make referrals to other departments as appropriate
Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
Process written customer correspondence and provide the appropriate level of timely follow up
Provide assistance to members and/or providers regarding website registration and navigation
Maintain performance and quality standards based on established call center metrics including turn-around times

Job Requirements/Qualifications:

Coordinates and administers survey projects.
Generates and updates standard analytical reports from spreadsheets and relational databases.
Prepares survey materials for competitive research studies.
Reconciles data obtained through multiple sources.
Interfaces with customers and associates to gather information about data requests.
Gathers and compiles data and produces reports.
Accurately and thoroughly documents informational sources.
Designs, creates, and maintains relational databases, and database tables.
Maintains document library and updated resource materials.
Supports marketing and product development research efforts.