Job Description:

We’re looking for our next group of leaders who are focused on results, work well under pressure and can adapt to new environments. We’re looking for those with excellent problem-solving and communication skills, who collaborate and work well with a team. You should be comfortable talking to anyone in the organization and flexible enough to take on new assignments and learn new terminology.

Job Responsibilities:

Work closely with the development teams to understand the strategic growth plans for the platform. Analyze the potential cross-LOB impact of data processes and projects.
Supporting the SRE/DevOps operating model for applications under CIB Architecture and Engineering – DPS platforms. Support of these applications will require regular engagement with various technology teams, business client services, infrastructure and other stakeholders.
Create, drive and manage KPIs and real-time monitoring dashboards to ensure system operability and performance
Provide visibility into overall stability of the platform – provide trending and analysis to drive development prioritization of fixes and enhancements.
Supporting core infrastructures and services of the applications platform including Geo-location based & local load balancing, Internet security; Networking and Web/Desktop platform processes.
Application Service Requests / Calls Management: EOG for all application monitoring tools, expected first to react to monitor event. Assures problem calls are tracked, routed properly and closed. Monitoring and ensuring stability of all the systems to meet or exceed SLA of 99.99%. Assist Customer Care to troubleshoot and resolve issues by engaging various operate teams and AD teams to facilitate quick resolution
Support application supportability model / on-boarding of new businesses, Clients and applications to the platform
Incident & Problem Management: Proactively identify/managed incidents, drive resolutions with constant follow-ups of problem tasks to closure.
Proactively identify areas for stability improvement in the software/hardware stack as well as operational processes. Continuously collaborate and partner with various technology teams to improve system, flow and environments
Ensure resiliency of the platform through managed DR/SR/HA events, including documentation of PROD/DR environments and recovery processes on regular basis. Identify and partner with engineering and development teams to eliminate single points of failure in the environment

Job Requirements/Qualifications:

Experience supporting public/private cloud based applications.
Experience working in a SaaS environment
Linux administration and host performance tuning, with Perl/Phyton/Unix Shell Scripting
Good knowledge on Database Administration / SQL Development – Oracle, MS-SQL, Cassandra, Big data
Background knowledge of Monitoring software – Geneos, Splunk, Thousand Eyes, SevOne, Service Now and Open Source
Understanding of internet security
Understanding of Cloud and Container Technology – Dockers, Kubernetes, Cloud Foundry
Understanding of Network layers, Load Balancing, internet infrastructures including firewalls and proxies.
Good knowledge of Web-based (Apache Tomcat & Apache Web server), Java, or e-commerce applications
Understanding of Messaging Technology – UMMQ, Solace, Nirvana (UM9)
Experience supporting internet facing multi-tier 24/7 critical web/desktop infrastructures.