Job Description:

At Bank of America, we handle the finances of over 67 million client relationships every day, including helping them save, borrow and invest for today and for their future. We stand by our clients each and every day giving them the power to realize their personal financial goals and help make their financial lives better. If you join our team, we’ll count on you to care for, advise and guide our clients when they need us most – whether they’re just starting out, buying a home, building a family or planning for retirement.

Job Responsibilities:

Grow in your current role through one-on-one coaching from Academy managers who are invested in your success and training programs that help you excel, build new skills or take on additional responsibility.
Expand your business knowledge and network by partnering with experts in small business, lending and investments.
Confidently build relationships with clients by using a defined consultative questioning approach that will help you gain in-depth knowledge of clients’ financial life priorities and connect them to our solutions that meet their financial goals.
Become an expert in using digital resources and technologies to optimize the client’s digital banking preferences.
Continuously learn and advance your career goals through intentional career paths to the next best role.
Process transactions accurately and efficiently to build client confidence and trust, based on established policies and procedures
Use resources and innovative technologies to optimize the client experience.
Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success.

Job Requirements/Qualifications:

Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
Is confident in identifying solutions for new and existing clients based on their needs.
Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
Focuses on results, while acting in the best interest of the client.
Communicates effectively and confidently, and is comfortable engaging all clients.
Collaborates effectively to get things done, building and nurturing strong relationships.
Efficiently manages your time and capacity.
Applies strong critical thinking and problem-solving skills to meet clients’ needs.
Can be flexible to work weekends and/or extended hours as needed.
Has the ability to learn and adapt to new information and technology platforms.
Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking).