Job Description:

We are Accenture — a global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others.  Demand for their offerings — and for ours — skyrocketed last year as the Covid-19 pandemic rolled on. Organizations had to grapple with the sudden dispersal of their workforces and supply chains.

To meet that surging demand we consolidated our far-flung cloud-related skill sets into one highly focused services group, named Accenture Cloud First. It started out last September with 70,000 cloud professionals, a number that’s growing rapidly. (Accenture’s total employee population exceeds 500,000.)  Accenture Cloud First is on a mission that has a $3 billion/three-year investment behind it.

Job Responsibilities:

This role will lead all process changes aspects of the project/solution delivery and maintain trusted advisor status with the customer throughout the engagement.
Strong interpersonal skills, a customer focused approach and an ability to work with cross-functional teams is required to be successful in this role.
The Business Process Consultant will be part of an Accenture team and will be accountable for delivering Industry Best Practice guidance working with customers to achieve their business outcomes in ITSM (IT Service Management).
As a Business Process Consultant will be accountable to work with and advise clients on managing the business change required within the client’s organization.

Job Requirements/Qualifications:

Bachelor’s degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)
ITIL v4 Managing Professional or Strategic Leader Certification
Minimum 5 years’ experience in process definition, improvement and re-engineering.
Minimum 5 years consulting experience in ITSM related process and tool implementation projects.
Biness Process Management (BPC) training/certification
Agile Scrum Product Owner Certification
Minimum 5 years’ experience developing requirements documentation, project artifacts and process documents.